DISCLOSURE STATEMENT

• Products and services offered through all our channels (branch, digital and other channels) are subject to service charges and conversion rates (if applicable).
• Service charges are available on our website www.alansariexchange.com and the charges may vary based on the product/service and the value of the transaction.
• Important Notice: Correspondent and/or intermediary charges are applicable to certain countries and the charges will be deducted at the receiving end.
• Al Ansari Exchange LLC will refund the unclaimed funds as per the guidelines of the regulatory authorities.
• Important Notice: Any amendments or re-issuance of the remittance transaction requested by the customer for any reason will be subject to our regular charges and settlement of any rate differences, if applicable.
• Upon signing the receipt, the customer confirms and acknowledges the correctness, authenticity, and legality of all the transaction details and will be held responsible for the same. Al Ansari Exchange LLC shall inform the customer about the estimated time of transfer prior to performing the remittance transaction. However, the estimated time of delivery may differ for reasons beyond our control.
• Important Notice: Refund against cancellation of drafts, transfers or any other remittance transaction returned unpaid for any reason will be refunded to the sender at the prevailing market buying rate or transaction rate whichever is lower, excluding the sending charges, any deductions from the beneficiary bank, cancellation fees and any other expense incurred as a result.
• Al Ansari Exchange LLC reserves the right to use services of intermediary banks and financial institutions in any country of its choice for the execution of this transfer.
• Al Ansari Exchange LLC will not disclose the confidential information of the customer to any third party unless it is required to do so by any applicable law or regulation within and outside the region.
• Al Ansari Exchange LLC will communicate with the customers through its official channels only. The customer should never share passwords, login credentials, OTP or any information that can be used to authenticate identity with any third party as it might lead to fraud.
• By agreeing to the above-mentioned terms and conditions, the customer agrees not to use Al Ansari Exchange LLC services for any prohibited/illegal purposes.
• Al Ansari Exchange LLC reserves the right, in its sole discretion to change these ‘Terms of Service’ from time to time.
• Al Ansari Exchange LLC will provide customers a minimum of 60 calendar days’ notice by updating on the website before changes to the terms and conditions of products/services, including changes to service charges or fees.
• By availing the products and services, customer agrees to waive the cooling-off period for immediate commitment.
• Important Notice: Al Ansari Exchange LLC shall not be held liable in the event a customer provides their personal details, password, or personal identification number (PIN) to any party in any form, thereby rendering its accessibility to others and cause a financial loss.
• Important Notice: Customer agrees and acknowledges the product/service features, pricing, benefits, risks, fees and Consumer’s rights and obligations as detailed in the Key Fact Statement and General Terms & Conditions. Also, the provision of any services shall be at the Al Ansari Exchange discretion and subject to all applicable terms and conditions of their General Terms and Conditions, which may be revised from time to time.
• For further inquiries and details on terms and conditions of all Al Ansari Exchange LLC products and services, please visit our website (www.alansariexchange.com) or call: 600 54 6000 or email us at [email protected]
• Any complaints, queries, feedback on our services or fraud incidents can be raised through our official email address [email protected] or our call center @ 600 54 6000

Al Ansari Exchange LLC
Licensed by Central Bank of the UAE