Please ensure Javascript is enabled for purposes of website accessibility

Contact us


We are here to help

If you encounter an issue with our services, there are several ways you can reach us:

Level 7, Al Ansari Business Center, Al Barsha 1,
Beside Mall of the Emirates
P.O.Box 6176, Dubai, UAE.

Call our Customer Service Hotline: 600 54 6000

(Timings: 08:00 AM – 12:00 MN)

Email us:

For general inquiries: [email protected]

For specific complaints: [email protected]

To help us resolve your issue quickly, please include these essential details in your complaint:

  1. Your mobile number
  2. A thorough explanation of the issue
  3. Any relevant transaction details, like reference numbers, date, and time (if applicable).
We are committed to resolving your service request as quickly as possible. Once we receive your complaint, you’ll get a reference number within 1 business day. This number helps us track your case and communicate with you effectively.
Most cases are resolved quickly, but complex situations involving other institutions may take longer.  We will always keep you updated with the progress and you can always follow up with us for an update.
In the unlikely event that we can’t reach a solution that meets your complete satisfaction within 30 business days, you have the right to escalate your complaint to Sanadak.
Sanadak is an independent consumer protection unit dedicated to safeguarding your rights when dealing with financial institutions like Al Ansari Exchange. They can assist you if your concern hasn’t been resolved to your liking. Here’s how to reach Sanadak:
Email: [email protected]
Office Address: Ground Floor, Emirates Institute of Finance Building, Abu Dhabi
Office Hours: Monday-Thursday (8:30 AM to 3:30 PM), Friday (8:30 AM to 11:30 AM)

Write to us

We value our business relationship with you and want to thank you in advance for providing us with your valuable feedback. This feedback form is not just to measure how we are doing, but to help us understand ways in which we can improve our service for you.

    Skip to toolbar

    Contact us