Telemarketing Awareness

Telemarketing refers to promotional or marketing calls made by financial institutions to inform customers about products, services, or offers.

Our institution is committed to ensuring that all telemarketing activities follow the highest standards of transparency, fairness, and respect for customer privacy in accordance with UAE laws and the CBUAE Consumer Protection Regulations.

Your Rights as a Customer

As a customer you have the following rights when receiving telemarketing calls:

• Right to Privacy — You may refuse or withdraw consent to receive marketing calls at any time.
• Right to Opt-Out — You may request that your number be removed from marketing lists.
• Right to Respectful Communication — Calls must be made only during permitted hours and must not be misleading
• Right to Raise a Complaint — If you receive unwanted or repeated telemarketing calls, you may file a complaint with us and escalate it to Ombudsman Unit, if unresolved.

How to Manage Telemarketing Preferences

You may manage your telemarketing preferences at any time through the following options:

• Update Marketing Consent via our customer service channels
• Request Do‑Not‑Call status

How to Raise a Complaint About Unwanted Telemarketing

If you receive unwanted or repeated telemarketing calls, you may file a complaint using any of the following channels:

• Customer Care Hotline – 600 54 6000
• Email Support – [email protected]
• Branch Visit

What to include in your complaint

• Your full name
• Mobile number
• Number from which the call received
• Date and time of the call
• Details of the unwanted telemarketing activity