Al Ansari Exchange Digital Channels

Terms and Conditions

Please read these Terms and Conditions carefully before using Al Ansari Exchange’s Digital Channels. By clicking accept, you agree and understand that you have read, understood and acknowledged these terms and conditions. Other terms and conditions may be applicable to certain products, services or offers made available on the mobile application or online portal, if there is any conflict or inconsistency between the terms and conditions, those specific terms will prevail to the extent of those products, services or offers. For your future reference, you can review these Terms and conditions on our website, www.alansariexchange.com.

1. Regulatory status

Al Ansari Exchange L.L.C is governed and regulated by the Central Bank of the UAE. Its registered office address is Amin Tower, Liwa Street, PO Box 325, Abu Dhabi, United Arab Emirates.

2. Definitions and Terminologies

The following words and phrases have the meaning set out below unless the context indicates otherwise:

KYC – know your customer (KYC) refers to due diligence activities conducted by Al Ansari Exchange as per regulatory requirements to ascertain the relevant information of the customer/sender.
ICP – Federal Authority for Identity, Citizenship, Customs & Port Security

3. General Terms and Conditions

3.1 Registering for Al Ansari Exchange Digital Channels

3.1.1 Eligibility for using Al Ansari Exchange Digital Channels

Individuals:

You should be over 21 years of age.
You should be a resident in the UAE with a valid Emirates ID issued by ICP

Corporates:

Individual operating the digital channel for the corporate entity must be authorised by the corporate entity.
Authorised users should be a UAE resident with a valid Emirates ID issued by ICP.

3.1.2 Registration Requirements

Registering on Al Ansari Exchange (AAE) Digital Channels requires the following conditions to be met:

Individuals:

Register as a customer of Al Ansari Exchange and ensure all KYC information is up-to-date.
Provide an original and valid Emirates ID at the branch for verification.
Read and agree to the Terms and Conditions listed on the digital channel used (mobile application /online portal).

Corporate:

Register as a customer of Al Ansari Exchange and ensure all KYC information is up-to-date.
Complete and submit the User Access form, signed by the authorised signatory, to authorise users to submit/verify transactions on behalf of the company through AAE digital channels.
Read and agree to the Terms and Conditions listed on the digital channel used.

Activation of digital channels for conducting online transactions is subject to AML and Compliance Department approval, in line with our internal policies and governing AML and CFT laws and regulations. Application for activation of the mobile application or online portal user registration may be rejected due to insufficient or inaccurate information or documents and matters related to AML Compliance Policies and Procedures. All subsequent changes in the profile of the customer are subject to verification and approval.

3.2 Features of Al Ansari Exchange Digital Channels

Al Ansari Exchange App offers various services and features not limited to those listed below. Al Ansari Exchange reserves all the rights to make changes to the services and features at any time without prior notice or consent from you. For the latest features, you are advised to check the mobile application or online portal.

Services/Features	Individual Customer	Corporate Customer
Local and International Remittance	YES	YES
Credit Card bill payment	YES	NO
Local and International Bill Payments	YES	NO
AAE Prepaid Cards reload	YES	NO
Domestic Workers Salary payment	YES	NO
Salary Processing for Corporates	NO	YES
Transaction History	YES	YES
Remittance Rate Calculator	YES	YES
Foreign Currency Rate Calculator	YES	NO
Rate Alert	YES	NO
AAE Branch Locator	YES	YES
Loyalty Points Management	YES	NO
Exclusive Promotions	YES	NO

3.3 Fees and Charges for Transactions

The fees and charges for transactions are displayed at the time of initiating a transaction. VAT applicable on the transactions is also displayed. By proceeding with the transaction, it is understood that you have agreed to the applicable charges for the transaction.

3.4 Notifications

Al Ansari Exchange may send specific and timely notifications via email, pop-up screen in your mobile device, web browser or SMS. You agree and acknowledge that the notifications may be delayed or prevented by factors affecting the service provider and other relevant entities, and we do not guarantee the delivery, timeline or accuracy of the notifications.

Non-delivery, delayed delivery or wrong delivery of a notification.
Inaccurate or incomplete content of a notification
Use or reliance by you on the contents of an alert for any purpose.

3.5 Remittance Transactions

Transfers/Remittances are considered executed and delivered unless a claim is received within 3 months for cash payout and 6 months for bank transfer from the date the remittance was made.
Any amendments or re-issuance of the remittance transaction for whatsoever reason will be subject to regular charges and settlement of any rate differences, if applicable.
Transactions may be rejected automatically while initiating the transaction, subsequently or while making the payment as per the updated Regulatory or Correspondent Bank’s Compliance Policy and Procedures.
Upon submitting the transaction, you confirm and acknowledge the correctness, authenticity and legality of all the transaction details and will be held responsible for the above mentioned. Al Ansari Exchange, its employees and its agents are indemnified and held harmless from any claims, including but not limited to delays, delivery failures, and mistakes, losses resulting from any wrong information in the transaction receipt, as well as force majeure events or any other circumstances beyond our control. Our liability is limited to performing necessary amendments at the shortest time if possible. Al Ansari Exchange has the right to recover any amount paid due to errors or oversight.
Refund against Cancellation of Transfers or any other Remittance transaction returned unpaid for whatsoever reason will be refunded to the sender at the prevailing market buying rate or transaction rate whichever is lower, excluding the sending charges, VAT and any deductions from the beneficiary bank, cancellation fees and any other expense incurred as a result. A confirmation of non-payment and cancellation of the original instruction is required from our correspondent bank or agent before a refund is made. Sender has to submit a written request at branch in order to initiate the cancellation procedure. Refunds will be done only through the Original Mode of Payment. In case the sender is a corporate, refunds or amendments can be conducted through the authorised representative and will not be refunded or paid in CASH under any circumstances. The refund will be made through selected branches only in the form of a cheque in favour of the corporate name of the sender.
In case the sender is a corporate, Al Ansari Exchange LLC will deal with the person(s) duly authorised by the company supported by an authorisation letter signed by the authorised signatory of the company.
Al Ansari Exchange reserves the right to use services of intermediary banks and financial institutions in any country of its choice for the execution of this transfer. Correspondent and/or intermediary charges are applicable to some countries and will be deducted at the receiving end.
All types of remittances conducted are subject to local, federal and international laws as well as the Central Bank of the UAE regulations. All customers’ information and supporting documents must be provided as per requirements of local and international regulations and standards. The transaction may be blocked if found suspicious. The sender and beneficiary will be fully responsible for providing necessary evidence and clarification about any inquiry, including the exact purpose of remittance, relationship, source of fund, etc. to prove legitimacy and legality of the information and fund involved, as well as any follow-ups required with the concerned authorities to effect the payment or claim a refund. In such cases, Al Ansari Exchange will not bear any responsibility.
Any transaction-related complaint should be lodged within a maximum period of fourteen (14) days from the date of transaction. Al Ansari Exchange will take all possible efforts to resolve any issues for services provided by a third party by coordinating with the concerned service provider. Al Ansari Exchange has no liability as an agent towards any related services. The third party will be fully liable for the completion of its service in accordance with its terms and conditions.
It is your responsibility to safeguard your login credentials and devices in order to protect yourself. All transactions submitted through your online profile after a login, will be considered as submitted by the registered customer and without any conditions or stipulations attached.
For Western Union® transfers, please refer to their existing terms and conditions available on leaflets within our network of branches or the Western Union® website.
Individual customer understands and agrees that only personal transactions are allowed through the Digital channels.
Corporate customers understand and agree that only their registered corporate’s transactions are allowed through the Digital Channels. They must not process transactions on behalf of another corporate or individual.

3.6 Bill Payments

Bill Payments (including credit card bill payment) may have additional charges and would be intimated at the time of the transaction.
Bill Payments (including credit card payments) are not instant payments and may take 1-2 working days for the selected institution to receive the payment.
Al Ansari Exchange is not liable for any damages or penalties incurred by the sender as a result of paying the bill through the digital channel. The responsibility of Al Ansari Exchange is to process the transaction as per the details provided by the sender upon receiving fund confirmation.

3.7 Reload AAE TravelCard

The customer is responsible for ensuring the TravelCard number entered is correct. Reload will be done onto the card number provided. The cardholder name is displayed only for easy reference for the customer and will not be validated at the time of travel card reload.
Only TravelCard issued by Al Ansari Exchange will be available for TravelCard reload.
TravelCard Reload may have additional charges and would be intimated at the time of the transaction.
TravelCard account shall only be loaded upon receiving fund confirmation from the payment gateway/bank for the transaction
Balance in the TravelCard selected will be shown only to the card holder.

3.8 Salary Processing

Transaction creation does not guarantee the transaction being considered for processing. Transactions shall only be processed upon fund confirmation and verification of transaction details.
Al Ansari Exchange will not be responsible for any transaction being rejected due to incorrect employee details provided.

3.9 Manage Prepaid Cards

Customer can manage Prepaid cards issued by Al Ansari Exchange on the Al Ansari Exchange App.
If the customer has multiple prepaid cards with Al Ansari Exchange, the customer would be able to see and manage all of them.

3.10 Plus Rewards programme

Customer can view their accumulated points on the Plus Rewards Loyalty Programme.
Customer can redeem their accumulated points through the mobile application.

3.11 Online Payment Modes

3.11.1 Paying with Bank Transfer

Please use your own account for funding the transactions. We do not accept payments made through third party accounts via Net Banking. Using third party accounts would result in your transaction being cancelled or rejected in order to protect you from fraud.
The transaction will be processed once the funds are credited to the respective bank account of Al Ansari Exchange.
Al Ansari Exchange cannot be held liable for any interbank charges by your bank for making an internal fund transfer.

3.11.2 Paying with Credit/Debit Card

We accept payments online using Visa and MasterCard credit/debit card issued in UAE in AED currency only.
Payment via Credit Cards may be considered a Cash Advance by the issuing bank. Al Ansari Exchange is not liable for any additional charges levied by the banks for this payment mode.
All card payments are processed securely through our payment provider using a Hosted Payment page. We do not store any card information. The app redirects the cardholder from the merchant’s website to a separate and secure webpage where the customer enters their confidential, sensitive payment data.

3.12 Transaction History

As part of the digital channel offering, Transaction History will be available for viewing purposes. However, this is provided for reference only and should not be considered as legal proof of transactions. The transactions listed may not be comprehensive or completely accurate due to differences in customer profile information during the course of the customer relationship with Al Ansari Exchange. You have to make a formal request to the Al Ansari Exchange branch for a statement of transactions made at Al Ansari Exchange.

Status of Transactions:

Completed (or) processed: Transactions have been processed by Al Ansari Exchange and do not mean credit/receipt to the beneficiary. To know the credit status, you will have to make an enquiry through the contact us page stating the transaction number.
Created: Transaction has not yet been processed by Al Ansari Exchange. If the payment mode chosen was “Pay at Branch”, you have to make the payment at any Al Ansari Exchange branch within the timeframe stated at the time of transaction creation. If the payment mode is fund transfer via bank, we are awaiting credit of the amount to our account to process the transaction. A created transaction is a temporary status and may eventually become either completed, rejected or expired.
Expired (or) rejected (or) cancelled: Transaction has not been processed by Al Ansari Exchange and will definitely not be processed. This is due to non-receipt of payment for the transaction.
SIF Created: The transaction has been created by the initiator and is pending verification by the approver.
SIF not submitted: The transaction has been completed by the user and is awaiting fund confirmation from the bank for the SIF file to be sent for processing.
SIF being processed: The transaction has been sent for processing and is awaiting confirmation.
SIF processed successfully: Transaction has been processed successfully and confirmation received.

3.13 Login Credentials and OTP

Al Ansari Exchange Digital Channels requires a login, with the login credentials set up by you, to start the services. OTP (One Time Password) are implemented at critical places to ensure control over access and activity on the mobile application and web.
You are responsible for the confidentiality and use of your login credentials and OTP. You must not disclose your login credentials or OTP to any third party, and must not authorise any third party to use your profile for any purpose whatsoever. You agree to take reasonable measures and due care to protect your login credentials against misuse by third parties. As a means of precaution, you understand that it is recommended to change the login credentials at periodic intervals.
You must notify Al Ansari Exchange immediately if you have knowledge or have reason for suspecting that the confidentiality of your login credentials has been compromised or if there has been any unauthorised use of your digital profile (such as where you notice any unauthorised transactions or unauthorised access to your Accounts) or your login credentials have been disabled after a number of incorrect password attempts.
You must notify Al Ansari Exchange when you update your mobile number in order to avoid OTP being sent to the new user of the mobile number and potentially leading to a breach of your online profile.

3.14 Profile Inactivation

Al Ansari Exchange has the right to inactivate the digital channel profile of a customer without any intimation, due to an untimely response or insufficient/inaccurate information provided by the customer and matters related to AML Compliance Policies and Procedures of Al Ansari Exchange. Al Ansari Exchange will not be liable for any consequences arising out of such inactivation. Inactivation of a profile does not necessarily mean the customer cannot use the traditional branches for conducting future transactions. Any transaction in process at the time of profile inactivation will be processed as per the terms and conditions associated with the said service. A customer can request the inactivation of his/her profile by visiting any Al Ansari Exchange branch and submitting a formal request.

3.15 Security Issues, Software and Hardware

You will ensure that you maintain and update/upgrade all software, hardware and/or equipment, as applicable from time to time, to avail, access and use the services of Al Ansari Exchange and be compatible with Al Ansari Exchange digital channels at your own risk. You undertake to ensure that computers or mobile phones you use to access Al Ansari Exchange digital channels are free from any malware, virus, Trojan or such other computer/internet contaminants. Al Ansari Exchange is at liberty to change, vary or upgrade its software, hardware or operating systems, etc., from time to time and will be under no obligation to support your software, hardware, operating systems and that the same will be your sole responsibility. Al Ansari Exchange will not be liable for any losses that may be suffered by you as a result of any incompatibility between the Service software and any computer, mobile phone or other device from which you may use to access the Service or non-use of the Service due to such incompatibility issues. The digital platforms are provided “as is” without any warranties of any kind. To the fullest extent permissible under applicable laws, Al Ansari Exchange disclaims all such warranties, express or implied, including but not limited to warranties of merchantability, fitness for a particular purpose, non-infringement, accuracy, freedom from errors, suitability of content, or availability.

You agree not to engage in any of the following activities:

Copying, distributing, or disclosing any part of the platform in any medium, including without limitation by any automated or non-automated “scraping”.
Using any automated system, including without limitation “robots,” “spiders,” “offline readers,” etc., to access the digital platform in a manner that sends more request messages to the servers than a human can reasonably produce in the same period of time.
Transmitting spam, chain letters, or other unsolicited email.
Attempting to interfere with, compromise the system integrity or security or decipher any transmissions to or from the servers running the platform.
Taking any action that imposes, or may impose at our sole discretion, an unreasonable or disproportionately large load on our infrastructure.
Uploading invalid data, viruses, worms, or other software agents through the platform.
Collecting or harvesting any personally identifiable information from the platform.
Using the platform for any commercial solicitation purposes.
Impersonating another person or otherwise misrepresenting your affiliation with a person or entity, conducting fraud, or hiding or attempting to hide your identity.
Interfering with the proper working of the platform, including tampering with or attempting to alter the application in any form.
Accessing any content on the site through any technology or means other than those provided or authorised by the platform.
Bypassing the measures we may use to prevent or restrict access to the platform, including without limitation features that prevent or restrict use or copying of any content or enforce limitations on use of the platform or the content therein.

3.16 Record Maintenance

Al Ansari Exchange will maintain records of transactions, KYC information, customer feedback or complaints as mandated by the law and regulations. The period of retention of such records will be in the sole discretion of al Ansari Exchange as per statutory regulation or our internal policy. You hereby agree that you will not challenge or dispute the admissibility, reliability, accuracy or authenticity of the contents of such records merely on the basis that such records were set out in electronic form or were the output of a computer system, and you hereby waive any of your rights to object.

3.17 Liability

You acknowledge and agree that:

Any transaction that originates from your mobile application or a web browser using your User ID and Password/PIN, whether initiated by you or not, will be deemed to have originated from you.
You will be liable for all loss from unauthorised transactions if your credentials are compromised and will not hold Al Ansari Exchange liable for any loss that you may suffer as a result.
Illegal or improper use of Digital Channels by you or any other person will result in suspension of your account.
You are aware that the internet/email is not a secure or error-free medium of communication and of the possible risks involved in connection with the transmission of information via email/internet.
You are aware that universally it is understood that there is no way to verify that technologies are foolproof or tamperproof and/or to keep up with the latest technology as available at any particular time.
You understand and agree that Al Ansari Exchange does not accept liability for any errors or omissions in the content of the email messages and its attachments. You undertake to keep us indemnified at all times against and to save us harmless from all actions, proceedings, claims, loss, damage, costs and expenses including consequential losses/damages, which may be brought against us and which will have arisen either directly or indirectly out of or in connection with us sending account statements and other documents on email.

3.18 Accuracy of information

You will be responsible for the correctness of information supplied by you to Al Ansari Exchange through the digital channel or through any other means such as electronic mail or written communication. Al Ansari Exchange accepts no liability for the consequence arising out of erroneous, incorrect or incomplete information supplied by you. If you suspect that there is an error in the information supplied by you, you will advise Al Ansari Exchange as soon as possible. Al Ansari Exchange will endeavour to correct the error wherever possible on a ‘best effort’ basis.

3.19 Data Processing

Al Ansari Exchange places utmost importance on the privacy and protection of clients and considers this to be a critical part of the services rendered. You accept that all information/instructions that will be shared by you shall be governed by the Al Ansari Exchange Privacy Policy. Al Ansari Exchange Privacy Policy can be found on the website (www.alansariexchange.com/privacy-policy).

You hereby consent to Al Ansari Exchange’s collection, use, disclosure and processing of information in accordance with Al Ansari Exchange’s Privacy Policy and these Terms and Conditions.

Al Ansari Exchange processes your personal data for your each transaction/payment, as far as necessary, during the entire duration of the business relationship as well as in accordance with the mandatory record retention as required by the law.

All credit/card debit card details and personally identifiable information will NOT be stored, sold, shared, rented or leased to any third parties.

As part of our KYC process, you must provide us with all personal details that are necessary to record in our system to maintain the business relationship with you and also any additional data that we are required by the law to collect or by the requirement of our correspondent banking agents. If you do not provide us with such data, we cannot proceed further with your membership registration or execute any payments or transactions.

By signing this form you are confirming that you are consenting to Al Ansari Exchange for recording/processing your personal data for the following purposes:

To record your personal details in our system for our KYC/due diligence purpose;
To process your transaction with basic personal details, through data processors and correspondent/intermediary banking agents;
To provide additional details to correspondent/intermediary banking agents, when requested;
To provide your KYC information to Law Enforcement Agencies/Financial Regulators, when requested;
To store your transaction details and KYC information at warehouses for record retention purposes.
To provide you with Al Ansari Exchange-related marketing communication from time to time.

3.20 Assignment

Al Ansari Exchange has the exclusive right to assign or transfer its rights and obligations under the terms to anybody or any entity of its choice in whole or in part and in such manner and on such terms and conditions as Al Ansari Exchange may decide. Any such assignment or transfer will conclusively bind you and all other persons. You are not entitled to assign or transfer any of your rights and obligations under these Terms and Conditions to any third party without prior written consent of Al Ansari Exchange.

3.21 Intellectual Property

You acknowledge that the intellectual property rights of Al Ansari Exchange are owned by Al Ansari Exchange, its Affiliates, or the Providers. No part or parts of the Al Ansari Exchange Digital Channels may be reproduced, distributed, republished, displayed, broadcast, hyperlinked, transmitted, adapted, modified to create derivative works or otherwise commercially exploited in any manner or by any means or stored in an information retrieval system without our prior written permission.

3.22 Indemnification

You agree and undertake to fully indemnify Al Ansari Exchange, its affiliates, service providers, subcontractors, and agents, and to hold each of the aforementioned parties harmless, from and against all liabilities (including settlement sums), losses, charges and expenses (including legal fees and disbursements on a solicitor-client basis), claims, demands, actions and proceedings which Al Ansari Exchange, its affiliates, service providers, subcontractors and agents may incur, suffer or sustain directly or indirectly from or by reason of or in relation to the use, misuse or purported use or misuse of Al Ansari Exchange Digital Channels, and will pay such monies to Al Ansari Exchange upon its demand.

3.23 Variation in Terms and Conditions

Al Ansari Exchange may, by notice through digital channels or by such other method of notification as it may designate (which may include notification by way of email), vary these Terms and Conditions, whereupon such a variation will take effect on the date specified by us (which will generally be no less than thirty (30) days from the date of the notice). If you use Al Ansari Exchange Digital Channels, including any new services after such date, you are deemed to have accepted such variations and such amended Terms and Conditions will be binding on you. If you do not accept the variation, you must stop using Al Ansari Exchange Digital Channels. Al Ansari Exchange has the right to vary these Terms and Conditions in the manner aforesaid without the consent of any person or entity who is not a party to these Terms and Conditions.

3.24 Illegality

If at any time any provision of these Terms and Conditions will be or will become illegal, invalid or unenforceable in any respect, the legality, validity and enforceability of the remaining provisions of these Terms and Conditions will not be affected or impaired thereby and will continue in force as if such illegal, invalid or unenforceable provision were severed herefrom. Waiver of any of the covenants to be performed by you or any breach by you will not be construed to be a waiver of any succeeding breach by you or of any other covenant. Our rights and remedies in these Terms and Conditions are cumulative and not exclusive of any other rights or remedies provided by law.

3.25 Notice

3.25.1 Communication from Al Ansari Exchange

You hereby authorise Al Ansari Exchange to send promotional messages from time to time by way of SMS and/or Email and/or Notifications on Phone. Al Ansari Exchange is entitled to send you “notifications in the Al Ansari Exchange and Email/SMS notifications relating to your access to and use of the Al Ansari Exchange App and any updates on related services.

3.25.2 Communications through electronic means

Electronic delivery may be in the form of electronic mail, an attachment to the electronic mail, or in the form of an available download from the Digital Channels. Al Ansari Exchange will be deemed to have fulfilled its legal obligation to deliver to you any document if such document is sent via electronic means. Failure to advise Al Ansari Exchange of any difficulty in opening a document so delivered within twenty-four (24) hours after delivery will serve as an affirmation regarding the acceptance of the document. It may be noted that alerts, if sent through SMS will be sent to the registered mobile number only. All communication by Al Ansari Exchange will be in English & Arabic and will be through email to your email address as per our records; or using electronic services or any other electronic media or through your mobile. Where necessary, Al Ansari Exchange may also give any notice and communication through the press, radio, television, internet or any other media at the discretion of Al Ansari Exchange. Any communication from Al Ansari Exchange to you will be deemed to have been received by you and complete:

If sent by email – at the time of sending to your email address.
If sent by electronic services – at the time it was sent.
If made through the press, radio, television or internet – at the time it was made.
If made over the mobile application or online portal – at the time of publishing.

3.25.3 Feedback and Complaint Mechanism

Customers can contact Al Ansari Exchange through the contact us page in the mobile application or online portal or email us at [email protected] for registering feedback or complaints. Al Ansari Exchange reserves the right to investigate complaints regarding the use of digital channels or reported violation of these terms and to take any action deemed appropriate, including but not limited to reporting any suspected unlawful activity to law enforcement officials, the appropriate authorities or regulators and disclosing any information necessary or appropriate to such officials, authorities or regulators, whether located in the UAE or outside the UAE.

3.25.4 Governing Law and Jurisdiction

These Terms and Conditions for the Al Ansari Exchange App shall be governed by and construed in accordance with the federal laws of the United Arab Emirates and the laws as applicable in the Emirate of Dubai, and you irrevocably submit to the exclusive jurisdiction of the Dubai courts.

4. Electronic Signature

Electronic Signature (hereinafter referred to as ‘eSignature’) shall have the meaning ascribed under Federal Law No. (1) of 2006 On Electronic Commerce and Transactions or its subsequent amendments thereto. The following terms and conditions apply to your use of eSignature across the application/platform.

By ticking “I agree with the above-mentioned term and conditions,” you are signing these terms and conditions electronically. You provide your consent to be legally bound by the terms and conditions and also to provide your undertaking and approval to obtain and disclose information about you as per the terms and conditions. You agree your eSignature is the legal equivalent of your handwritten signature recognised before all authorities and bank documents, whether located in the UAE or outside of the UAE.
You further agree that your use of a keypad, mouse or other device to select an item, button, icon or similar act/action, or to otherwise provide Al Ansari Exchange, or in accessing or making any transaction regarding any agreement, acknowledgement, consent, disclosures or conditions, with the Al Ansari Exchange or a third party using Al Ansari Exchange system, constitutes your signature, acceptance and agreement, as if actually signed by you with a pen in writing.
You also agree that no certification authority or other third-party verification is necessary to validate your eSignature and that the lack of such certification or third-party verification will not in any way affect the enforceability of your eSignature or any resulting contract between you and Al Ansari Exchange.

Terms and Conditions for Al Ansari Exchange Travelcard

By requesting for issuance of, or using the AL ANSARI EXCHANGE PLATINUM TRAVELCARD multi-currency prepaid card (the “Card”) issued by us, you confirm and agree that you understand, accept and shall comply with these Terms and Conditions and the Fees and Limits section “Agreement”), and you understand and agree that the issuance of the Card to you is subject to you being successfully identified by us in accordance with the policy and procedures notified to you at the time of issuance of the Card. The Card is non-transferable, and it may be cancelled, repossessed, or revoked at any time without prior notice subject to applicable law.

1. Definitions and Interpretation

1.1 In these Terms and Conditions, the following terms shall have the following meanings:

“Additional Terms” means the specific terms and conditions which apply to prepaid multi-currency cards as described herein for such Card.

“AED” means United Arab Emirates’ Dirham.

“ATM” means Automated Teller Machine.

“Available Funds” means the available balance in the Card that is available for utilization or withdrawal, as reduced by any transaction amounts which have been reserved, blocked, are pending or have otherwise not been processed or released.

“Base Currency” refers to the default currency i.e. “USD” and any Transaction performed by you in a currency not available on the Card will be converted into the Base Currency.

“Card” means each multi-currency prepaid card issued by us to you whether with or without your name being printed or embossed on the physical Card and which may also be in the form of a virtual card. We may offer different types of prepaid Cards which may be subject to Additional Terms and Conditions.

“Card Number” means the unique sixteen-digit number printed or embossed on the face or reverse of the Card.

“Card Services” means any services provided by us, our third party service providers, or the Program Manager, in connection with the Card, including call center services.

“Charges” means amounts (including any fees or charges) payable by you arising from usage of the Card under these Terms and Conditions and includes, without limitation all transactions fees, service charges, additional expenses, damages, legal costs and disbursements.

“E-commerce website” means internet websites where merchant accepts the Card for purchase of goods and services

“Website” means the website at the URL www.alansariexchangetravelcard.com or any future URL applicable to your Account and Card.

“Identification Checks” means checks carried out in order to obtain, verify and record information that identifies each person who purchases or loads funds onto a Card. We may ask you for your name, address, date of birth and other information, directly or indirectly that will allow us to reasonably identify you. We will ask to see your passport and/or other identifying documents where required. The activation of the Card is subject to successful verification of your identity by us.

“Issuer” means Al Ansari Exchange LLC .

“Limit” means the limit set by us for usage on the Card for cash withdrawal or purchase of goods and services, subject to the Available Funds. We may change the set limit on the Card at any time at our sole discretion.

“Load” means to add money to the Card, and ‘Loaded’ and ‘Loading’ will be construed accordingly.

“Merchant” means any establishment, corporate entity, person or other virtual establishment, supplying goods and/or services, which accepts/honors the Card as a mode of payment.

“PIN” means a unique Personal Identification Number allocated to each Card.

“POS Terminal” means an electronic terminal available at Merchants whether local or international, capable of processing Transactions.

“Program Manager” means the party appointed by us to provide Card Services, support to Al Ansari Exchange branch and such other services as determined by us.

“Replacement Card” means a substitute Card which may be issued to you in the event of loss or theft of your Card.

“Al Ansari Exchange branch” means any participating branch or authorized distributor or a corporate entity’s touch point from which Cards can be issued or loaded.

“Shortfall” occurs in certain circumstances when the Available Funds and/or in the case of multi-currency Card a particular currency drops below zero (0).

“Supplementary Technology” means any technologies or devices that we may introduce for use together with, or as a replacement for, your Card and which may include without limitation, wristbands and mobile wallets.

“Transaction” means transactions made by using the Card, whether with or without use of the Card Number, PIN or signature, and regardless of whether any slip or other voucher was signed by you and includes any cash withdrawal made available by us or the amount charged (or otherwise debited to the Card) by us or a Merchant for any goods, service or benefit (whether or not such service was utilized by you) obtained by the use of the Card, the Card Number or the PIN or in any other manner, including mail, telephone, facsimile or internet orders.

“Mobile Services” Mobile Services are optional mobile applets that may be available to download through you Registered Mobile Device. Mobile Services may enable you to use your Registered Mobile Device to perform transactions such as balance enquiries, view available funds and Customer Services communications.

“Auto Wallet Transfer” means where a Currency Wallet has insufficient funds, funds will be automatically transferred from another Currency Wallet to allow the transaction to be completed. Auto Wallet Transfers will be completed at the Conversion Rate.

“Supported Currency” means United States Dollars (“USD”), Euro (“EUR”), Great British Pounds (“GBP”), Australian Dollars (“AUD”), Canadian Dollars (“CAD”), Hong Kong Dollars (“HKD”), Thai Baht (“THB”), Japanese Yen (“JPY”), Singapore Dollars (“SGD”), Indian Rupees (“INR”), Omani Rial (“OMR”), Qatari Riyal (“QAR”), Bahraini Dinar (“BHD”), Arab Emirates Dirham (“AED”), Swiss Franc (“CHF”), Saudi Arabian Riyal (“SAR”), Turkish Lira (“TRY”), Egyptian Pound (“EGP”), Malaysian Ringgit (“MYR”), South African Rand (“ZAR”), Sri Lankan Rupee (“LKR”), Pakistani Rupee (“PKR”), Philippines Peso (“PHP”) and other such foreign currencies as notified by us to you from time to time.

“Unsupported Currency” means a currency other than a Supported Currency.

“Wallet” means a currency wallet on each multicurrency prepaid Card which will comprise Available Funds in Base Currency or any other currency as provided by us at our sole discretion. Each currency will be assigned to a Wallet on your Card.

“We”, “Us”, “Our” means Al Ansari Exchange LLC or any of its branches, subsidiaries or its successors, assigns, the Program Manager or agents (where the context permits).

“Working Day” means any day of the week, excluding Fridays, Saturdays and statutory holidays in UAE.

“You”, “your” means the cardholder of the Card or the person to whom the Card is issued,

1.2 We may partner with third parties with respect to the issuance, management or distribution of Cards. All references to ‘we’, ‘us’ or ‘our’ herein shall, where required, be construed to include the Program Manager or agents appointed by us.

1.3 Any references to ‘Card’ also include any Replacement Card, and/or any Supplementary Technology deployed by us for use with your Card where appropriate.

2. The Card

2.1 The Card is a stored value card which allows you to access the Available Funds. The Card does not constitute a checking, savings or other bank account and is not connected in any way to any other account you may have with us.

2.2 The Card is not a debit card or credit card and you will not earn profit on any Available Funds on the Card.

2.3 Your Card will be issued to you on the basis of the required information that you have provided, based on the type of Card issued, and you agree to provide accurate personal information and to advise us of any changes as soon as possible so that our records remain correct. You should update us of any changes to your personal information or as we may notify you from time to time.

2.4 Activation of the primary Card will be effected at the first loading on the Card.

2.5 Various limits may apply to the Card in respect of each Transaction or daily transacted amounts.

2.6 The card issuance can be requested by an individual over the age of eighteen (18) years at any Al Ansari Exchange branches across the United Arab Emirates – UAE.

2.7 Your use of the Card for making any Transaction shall constitute an agreement by you to pay any and all fees, commission, and charges on such Transaction as prescribed by us from time to time. You confirm that you have read and agreed to the schedule of fees, commission and charges for usage of the Card for any Transaction. The Card is provided to you subject to our schedule of fees, charges and limits as amended and notified to you.

2.8 As the applicant, you are responsible for all Cards issued to you under the Agreement and for any fees or charges that these Cards may incur.

2.9 We may at our sole discretion issue / restrict /withdraw any number of Cards that relate to you.

2.10 The Card is and will at all times, remain our property and must be returned to us immediately upon request.

3. Using the Card

3.1 You may only use the Card in accordance with the Agreement and we have the right to restrict the services/facilities provided pursuant to the issue/usage of the Card at our sole discretion and terms.

3.2 Subject to sufficient Available Funds and any restrictions in the Agreement, the Card can be used worldwide at ATMs, POS Terminals or E-commerce website or any card operated machine or device, whether belonging to us or other participating banks or financial institutions where logos appearing on the Card are displayed/ accepted and any other services so authorized on the Card by us. The Card may also be used at any Merchant location that accepts the Transaction for processing or displays the logo appearing on the Card. The Card may be used for retail purchases, cash withdrawals, purchase of goods and services via the internet, telephone, facsimile and mail order or for any other services approved by us, for transaction values not exceeding the Limit (subject always to sufficient Available Funds) from time to time.

3.3 The Available Funds will be reduced by the full amount of each Transaction plus any applicable Charges.

3.4 Due to restrictions, the Card may not operate in some countries and may not be accepted at some Merchant locations which are not in compliance with either our internal policies or as determined at our sole discretion.

3.5 Merchants that accept the Card are required to seek authorization from us or through any appointed payment processor for all Transactions that you make and we cannot stop a transaction once authorized. Some Merchants may not be able to authorize your Transaction if they cannot obtain an online authorization from us.

3.6 There are circumstances, when using the Card at certain Merchants, where you may be required to have Available Funds greater than the value of the transaction you wish to make. This amount will be reserved to cover tips/gratuities, temporarily reducing the balance available on the Card. This is required as the Merchant may need to access more funds than you initially planned to spend, however, you will only be charged for the actual and final amount of the transaction you make.

3.7 We do not recommend using the Card as: (i) a guarantee of payment, for example as a deposit for hotels, cruise lines or car rental, as Merchants such as these may estimate the final bill and this amount will be temporarily unavailable to access or spend; or as (ii) an arrangement for periodic billing, as any debits to the Card as a result of such arrangements will be considered to have been authorized by you.

3.8 The Card is only for your use and expires on the date on the front of the Card and may be extended for a limited period subject to the terms & conditions. Upon expiry you may be able to transfer the remaining funds to a new Card in accordance with our prevailing policy

3.9 With respect to the fee for Card Inactivity (Account Fee Schedule), if there are insufficient funds in your Base Currency Wallet to deduct the monthly account fee, an Auto Wallet Transfer will occur. The Monthly Inactivity Fee will be assessed, after every six (6) consecutive months of Card and Account Inactivity.

3.10 The Card will be automatically cancelled if it remains unused for a period of one year with no available balance.

3.11 You agree not to use the Card in any manner that could damage, disable, overburden or impair the Card. You also agree not to use the Card for money transfers, accessing or purchasing goods from adult or gambling locations or internet sites, or for any other unlawful activity.

3.12 You must comply with all applicable laws and regulations (including any foreign exchange controls) with respect to the Card in the UAE and the country of use. We reserve the right to suspend the Card, terminate the Agreement and exercise any other remedies available to us due to your failure to comply with any part of this provision. You agree that we have no obligation to monitor, review or evaluate the legality of your Transactions and that such actions shall be your sole responsibility. We are not liable for any prohibited use or misuse of the Card whatsoever.

3.13 The Card can only be used if it is in credit and you are solely responsible for ensuring that there are sufficient Available Funds for an intended Transaction. If, for any reason whatsoever, an intended Transaction causes the Card to be debited in excess of the Available Funds (whether by use of the Card or towards any fees or charges), we have the sole discretion to approve or reject the Transaction.

3.14 We are entitled to set off any sum of money on the Card due from you to us against any positive balance on account held by you with us.

3.15 Any usage of the Card inconsistent or in contravention with the usage described in the Agreement is not permitted.

3.16 If you are entitled to a refund for goods or services purchased using the Card, or another credit for any other reason, such refund or credit will be made to the Card, in the applicable currency thereby increasing the Available Funds.

3.17 Our record of any Transaction shall be final and binding. You will not be provided with a printed statement, and can check your Available Funds via online portal (website) and dedicated Mobile app. You may also be able to make a balance enquiry at some ATMs, although availability is dependent on the country and the ATM used and there may be a fee payable (to the ATM operator) for balance enquiries. It is your responsibility to keep track of the Available Funds. You acknowledge that the amount stated on the ATM screen or a printed slip or receipt advice shall not for any purpose whatsoever be taken as a conclusive or up to date statement of the Card.

3.18 You acknowledge that the available balance in the Card may be different from the balance amount as displayed through any channel, due to pending Transactions or other blocked amounts (being amounts transacted but not processed) relevant to the Card.

4. Loading and Re-loading

4.1 The Card can be loaded at any Al Ansari Exchange branch, selected distributor or alternate channel made available by us.

4.2 Until the expiry of the Card or termination of the Agreement, you can add additional funds to the Available Funds through any Al Ansari Exchange branch (who will advise you of the acceptable methods of payment) or through other methods made available by us from time to time, subject to certain limits and fees.

4.3 Unless stated otherwise the Loaded amounts will be credited to the Available Funds when the Issuer receives such amounts directly or indirectly through the permitted channels

4.4 You agree to present the Card and meet identification requirements as may be required from time to time to complete the Load. If the identification verification is not successful, you will have access to the funds on the Card, but will not be allowed to Load the Card.

4.5 If the Load amount exceeds the maximum balance permitted by us from time to time, then at our discretion such excess amounts shall not be loaded.

4.6 The Al Ansari Exchange branch is authorized to withhold any Load, and will not release the funds in relation to such Load, if the Al Ansari Exchange branch has reasonable grounds to believe that such funds are from suspicious, illegal or illegitimate sources. The Al Ansari Exchange branch will contact you for further information and such other necessary proof (to our satisfaction) on the source of such Loads. If we are not satisfied with such information or proof, we are authorized to surrender such amounts, without further notice to you, to the relevant law enforcement authorities for further investigation and/or legal action.

4.7 You give us irrevocable authorization to recover any funds erroneously loaded to your Card. If an authorized reload to your Card has an error or if you require additional information, you must contact us immediately through any of the Al Ansari Exchange branch.

5. Keeping your Card and PIN secure

5.1 You must sign the back of the Card as soon as you receive it.

5.2You must do all that you reasonably can to keep the Card safe and the PIN and other security details secret and safe at all times and not disclose them to any third party. You must memorize the PIN

5.3 You must never; (i) allow anyone else to use the Card, PIN or other security details; (ii) write down the PIN or any other security information together with the Card; or (iii) give the PIN to anyone, authorized or unauthorized.

5.4 We will never ask you to reveal any PIN.

5.5 The PIN may be disabled if an incorrect PIN is entered three (3) times. If the PIN is disabled, please contact us for assistance. If the PIN is disabled, or if a Merchant does not accept Chip and PIN, you will be required to sign for any transactions at Merchants, provided that this is supported by and acceptable to the Merchant.

5.6 You must promptly notify us of any loss or theft of the Card or PIN. We will suspend the Card to prevent further use. If a lost Card is subsequently found, it must not be used unless we confirm it may be used. We will not be liable for any misuse of the Card or unauthorized withdrawal arising out of the loss, theft or misuse of the Card or the PIN. You can avail for a Replacement Card in the event of loss or theft of your Card subject to you providing the necessary documents and information. Issuance of a Replacement Card is subject to a fee.

5.7 You will be required to confirm details of any loss, theft or misuse to us in writing or through the call center and you must assist us, the police and any other official investigation authority in any enquiries.

5.8 We may refuse to approve a Transaction and/or suspend the Card, with or without notice, if we think the Card has been or is likely to be misused or if you have breached the Agreement, including if we suspect any illegal use of the Card. If we do suspend the Card, we will inform you of our decision, unless such disclosure is prohibited by law or would otherwise compromise fraud prevention or security measures.

6. Unauthorized transactions

6.1 You must notify us of any unauthorized transactions immediately and in any event within thirty (30) days of the transaction debit date. We will request that you provide additional written information concerning any such transaction and you must comply with such request.

6.2 You will be liable for all losses in respect of the Card if you have (i) acted fraudulently; (ii) failed to use the Card in accordance with the Agreement; (iii) have failed to notify us without undue delay on becoming aware of the loss, theft or misuse of the Card; or (iv) have failed to take all reasonable steps to keep the Card’s security features safe.

6.3 Where you are not liable for an unauthorized transaction, we will refund the value of that transaction and will have no further liability to you for any other losses you may suffer. If our investigations conclude that the transaction you have disputed has been authorized by you, or on your behalf, or you have acted fraudulently, we will not refund the value of the transaction.

7. Fees and Limits

7.1 Fees and limits apply to the Card, as indicated in the Account Fee Schedule. The fees we charge are subject to change from time to time, in accordance with the Agreement. You will be notified of any change in the applicable fees through the website nominated in the User Guide.

7.2 You agree to pay and authorize us to debit the Available Funds for the fees set out in the Account Fee Schedule. These fees may be debited from the Available Funds as soon as they are incurred.

7.3 From time to time, we may limit the amount you can load on the Card, or the amount you can withdraw from ATMs or spend at Merchants over certain time periods. Some ATM operators also impose their own limits on the amount that can be withdrawn or spent over a specific time period.

7.4 Certain Merchants may charge an additional fee if the Card is used to purchase goods and/or services. The fee is determined and charged by the Merchant by including it in the Transaction amount and is not retained by us.

7.5 Dynamic Currency Conversion (DCC) is a process whereby the amount of a transaction is converted by a merchant or ATM to the currency other than the country’s local currency. In this case, the merchant or ATM operator is applying a foreign exchange margin to the applicable conversion rate that would apply to convert the transaction currency into another currency. This may result in an increased cost to your transaction.

For instance, you withdraw cash from an ATM that dispenses a currency other than that of the country where the ATM is located, the merchant or ATM operator may convert the cash being withdrawn into the domestic (local) currency before converting it back to the cash being dispensed. It might occur even though the cash being dispended is the same as that of one of your available Currency Wallets. Thus, amount debited or reflecting in your account statement may be higher than the amount which is dispensed by the ATM. Not every ATM operator informs of the exact amount to be debited to your Account before you withdraw cash from their ATM.

8. Transaction and Load Limits – AL ANSARI EXCHANGE TravelCard

Transaction and Load Limits	Amount	Currency
Maximum balance on Account at any one time:	$16,220	USD
Maximum aggregate amount you can load per 24 hour period (no amount can be loaded if the result will exceed the maximum balance)	$129,760	USD
Maximum amount you can withdraw from ATMs per day	$2,500	USD

Account Fee Schedule

Item	FEE (in USD if not specified)
Digital Card Issuance Fee (Primary)	50 AED
Convert from Digital Card to Physical Card (Primary)	15 AED
Replace / Compromised - Digital Card Fee (Primary)	50 AED
Non-Personalised Card Issuance Fee (Primary / Supplementary)	50 AED
Personalised Card Issuance Fee (Primary / Supplementary)	65 AED
Replace / Lost – Non-Personalised Card Fee (Primary / Supplementary)	50 AED
Replace / Lost - Personalised Card Fee (Primary / Supplementary)	65 AED
Card Inactivity (on the seventh & every subsequent month)	25 AED (Equivalent of foreign currencies)
Reload Fee	5 AED
Account Closure Fee	15 AED
Supplementary Card Closure Fee	15 AED
Card Unload Fee	5 AED
ATM Usage
Domestic ATM Withdrawal Fee	5 AED
Domestic ATM Balance Inquiry Fee	2 AED
International ATM Withdrawal Fee (Outside the UAE)	15 AED (Equivalent of foreign currencies)
International ATM Balance Enquiry Fee (Outside the UAE)	2 AED (Equivalent of foreign currencies)
Other Charges
Currency Conversion Fee	3.0% of amount of the transaction, applied when calculating the Conversion Rate
Alerts - Email	No Charge
Alerts - SMS	No Charge

For fees and charges related to Aani transaction, please visit AANI Terms & Conditions

Note: All fees and charges are excluding VAT.

The foreign currency equivalent for the above-listed amounts will be determined based on the Conversion Rate or the VISA Conversion Rate, as applicable.

For this section, a “day” is defined as a 24-hour period commencing at midnight UAE time

9. Cost associated with Reload

Initial Load on your multi-currency prepaid card is FREE. However, there is a charge of AED 5 for reloading the card.

NOTE: You can load a maximum of AED 60,000 per transaction for AED currency wallet, reload fee will be applicable for each AED 5,000 reload. Total load limit allowed on your multi-currency prepaid card is USD 16,220 (Equivalent of all currencies)

10. Foreign Currency Transactions

10.1 A foreign exchange rate will apply in the following instances: (i) initial load or reload(s) using the card for a transaction in a currency which is different to the Base Currency or any Wallet currency available on the Card; (ii) POS Terminal transactions where the transaction is in a currency other than that available on the Card; (iii) ATM withdrawals where the withdrawal currency is not available on the Card; (iv) in the case where you allocate funds from one Wallet to another or where we allocate funds from one Wallet to a different Wallet in accordance with the Agreement.

10.2 If a foreign exchange conversion takes place, the conversion will be undertaken at the prevailing exchange rate determined by the Al Ansari Exchange branch when loading or reloading your Card.

10.3 Foreign exchange rates are subject to variation and the rate that applies one day will not necessarily be the same on any other day.

10.4 Additional margins may apply in respect of foreign exchange conversions.

11. Multicurrency Prepaid Cards

The following specific terms and conditions will apply to multicurrency prepaid Cards in addition to the general terms and conditions for Cards:

11.1 Each multicurrency prepaid Card will have a nominated Base Currency in which all funds will be loaded. The Base Currency is USD.

11.2 Each multicurrency prepaid Card will have multiple Wallets with each such Wallet to comprise Available Funds in the respective currencies as provided by us at our sole discretion from time to time.

11.3 When funds are loaded onto the multicurrency prepaid Card, the payment is made by you in the Arab Emirates Dirham (AED) currency and we convert that amount into the available currency of your choice. You can ask the Al Ansari Exchange branch for the exchange rate beforehand.

11.4 We may, at our sole discretion, permit funds to be transferred between the Wallets available on the multicurrency prepaid Card and each such transfer will be undertaken at our prevailing exchange rates and will be subject to margins for such transactions determined by us from time to time. Transactions will be posted on the currency wallet that matches the transaction currency. If the transaction is made in a currency which is different to any of the available currencies on the multi- currency prepaid Card then the transaction amount (including any fees) will be converted into the default currency of the card which is US Dollars.

11.5 Transactions will be posted on the currency wallet that matches the transaction currency. If the transaction is made in a currency which is different to any of the available currencies on the multi- currency prepaid Card then the transaction amount (including any fees) will be converted into the default currency of the card which is US Dollars.

11.6 If the amount of a Transaction (including any fees) exceeds the relevant available currency balance on the multi-currency prepaid Card, the amount (including any fees) will be taken by converting amounts from the other currencies on the multi-currency pre-paid card starting with the default currency (US dollars) and proceeding in the order of priority set by you, otherwise the default priority shall apply. If the total amount available in all the currencies is insufficient to fund the transaction (including any fees) then the transaction will be declined and the amount in all currencies will retain their original value.

11.7 You agree that to recover charges/fees or any outstanding amount due to any reason in any Wallet of any multicurrency prepaid Card, we shall have the right to set off such amounts against the balance available on any other Wallets of that multicurrency prepaid Card.

11.8 The currencies available in respect of the multicurrency prepaid Card may vary from time to time. Before you make a decision to request for issuance of a multicurrency prepaid Card, please check with the Al Ansari Exchange branch for details of available currencies. We may introduce new currencies from time to time. If we introduce a new currency, the Agreement shall apply to such new currency, and, unless otherwise notified to you, Account Fee Schedule shall be deemed to be amended to apply to such new currency.

11.9 You are responsible for determining the amount held in each currency on your multicurrency prepaid Card and for ensuring you have sufficient funds for all Transactions.

11.10 In the event that a Shortfall arises we retain the right to recover this amount by deducting funds held in another currency. When we convert the Shortfall into the relevant currency, we will use the applicable rate that we use for currency to currency allocations on the day we process the transaction. The Shortfall amount will usually be charged in the Base Currency, unless there are insufficient funds available in the Base Currency, in which case the amount will be funded by converting the outstanding amount into the next available Wallet currency balance on the multicurrency prepaid Card in the order of priority set by you, otherwise default priority shall apply. The foreign exchange rate used is the rate determined by us in effect on the day the fee is applied.

11.11 If an ATM displays a balance for the Available Funds, this may be displayed in a currency different to the currencies on the multicurrency prepaid Card, in which case the exchange rate applied may be different to ours and a variation may occur. An ATM will not display a balance for each currency available on the multicurrency prepaid Card.

12 Supplementary Technologies

12.1 We may make Supplementary Technologies available to you for use in conjunction with or as a replacement for your physical Card, which may include wristbands and mobile wallets.

12.2 All Transactions using Supplementary Technologies will be subject to the Agreement.

13. Closing your Account

If you would like to close your Account, please visit any branch of Al Ansari Exchange. At your option, you can spend your Available Balance by withdrawing funds at an ATM, spend the funds by transacting at a merchant or, if applicable, you can request your Available Balance be returned via Withdrawal & Account Closure service at any of Al Ansari Exchange branches. All returns will be net of fees or uncollected transactions.

We will pay you your Available Balance in Arab Emirates Dirham (AED) currency and balances in any other Currency Wallets will be converted using the Conversion Rate applicable on the closing date. Upon closure of your Account, you may be asked to destroy or return the Card to us. In any event, the Card linked to your Account will be automatically cancelled.

14. Ending the Agreement

14.1 The Agreement shall terminate on the expiry of the Card issued to you under the Agreement.

14.2 We may ask for the return of the Card and end the Agreement, prior to the Termination Date, with or without notice, if you materially breach any of these Terms and Conditions.

14.3 Upon ending the Agreement in accordance with this clause 14, you will no longer be able to use the Card. Where applicable, the ending of the Agreement will not affect your right (if any) to redeem unspent funds in accordance with clause 13 – stated in this Terms & Conditions.

15. Changing the terms

15.1 You are deemed to have read, understood and agreed to be bound by the Agreement. At any time, we may change, add, amend, supersede or supplement any or all of the provisions of the Agreement. Such amendments will be available on the website and will be effective from the date of such change. Such changes are deemed to be binding on you whether or not you have received specific notice in person of such amendments.

15.2 We may amend the Agreement without notice, in order to comply with applicable laws and regulations.

16. Personal Data

16.1 We may contact you by telephone, letter, SMS or email at the contact details you provide us. You must let us know immediately if you change your name, address, phone number or email address.

16.2 By requesting the issuance of or using the Card, you irrevocably authorize us to disclose and furnish to our authorized representatives, subsidiaries, associates, branches, assignees, agents or other connected parties (including the Program Manager, our third party advisers and marketing partners) such information as we deem fit concerning you (“Personal Information”), including but not limited to, the Card governed by these Terms and Conditions.

16.3 Your Personal Information may be disclosed by us to third parties (including the Program Manager and other third party providers), to enable us to provide the Card Services and for data analysis (including market research), anti-money laundering, detection of crime, legal compliance, enforcement and fraud prevention purposes and in general in compliance of any applicable laws and regulations.

16.4 Unless you expressly instruct us to the contrary we shall be at liberty to share the necessary information relating to you with our brand partners with whom we have entered formal agreements, for the purpose of cross selling and marketing of goods and services to you.

16.5 We shall have an unconditional right to disclose any Personal Information if such information is generally available to third parties, or is lawfully in our possession, or is sought by a court of competent authority, governmental body or regulatory authority (including the Central Bank of the UAE or any other country).

16.6 Your Personal Information may be processed outside of the country where the Card is issued, but all service providers are required to have adequate safeguards in place to protect your Personal Information.

17. Liability

17.1 The Card is issued entirely at your risk. We shall bear no liability whatsoever for any loss or damage arising from the issuance of the Card, howsoever caused. Use of the Card for any transaction shall be at your sole risk. By requesting the issuance of or using the Card you confirm assuming any and all financial risks incidental to or arising out of the Card’s usage with no further liability to us.

17.2 You agree to fully indemnify us and hold us harmless against any and all actions, proceedings, costs, losses or damages (including legal costs) we may suffer in connection with the usage of the Card or any misuse of the Card, PIN and/or other facilities provided to you in relation to the Card. This includes any liability arising from your failure to maintain safe custody of the Card at any time before the Card is cancelled.

17.3 You hereby agree to fully indemnify and hold us, our officers, employees or agents harmless against any liability, loss, charge, demand, proceedings, cost (including legal fees), or expense, which we may suffer, pay or incur as a result of us, our officers, employees or agents acting upon or delaying or refraining from acting upon instructions of you or purporting to be from you or which we believe have been issued by or for you or in any way in connection with the Card or the Agreement, or in enforcing these Terms and Conditions and in recovering any amounts due to us or incurred by us in any legal proceedings of any nature.

17.4 We will not be liable to you for: delays or mistakes resulting from any circumstances beyond our control, including, without limitation: (i) acts of governmental authorities, national emergencies, insurrection, war, or riots; (ii) the failure of Merchants to accept or honor the Card; (iii) the failure of Merchants to perform or provide services or goods; (iv) communication system failures; (v) interception of communications; or (vi) mechanical defects, failures or malfunctions attributable to your equipment, any internet service, or any payment system.

17.5 We are not responsible for ensuring that ATMs and POS Terminals will accept the Card, or for the way in which a Merchant processes a transaction. We will not be liable to you for any non- acceptance of the Card, for disputes concerning the quality of goods or services purchased on the Card or any additional fees charged by the operators of these terminals (for example, when you withdraw currency from an ATM, the ATM operator may charge you an additional fee for the service).

17.6 Information sent over the internet may not be completely secure and the internet and the online systems are not controlled or owned by us. Therefore, we cannot guarantee that they will function at all times and we accept no liability for unavailability or interruption, or for the interception or loss of any information or other data.

17.7 We will not be liable under any of the following circumstances:

If, through no fault of ours, there are insufficient funds available on the Card to complete a Transaction;
If the Card is not honored, is declined, is damaged or is confiscated at any ATM or POS Terminal for any reason;
If the Card is not honored, or is declined at any Internet Merchant location for any reason;
If an ATM where you are making a cash withdrawal does not have enough cash;
If an electronic terminal where you are making a transaction does not operate properly;
If a Load has been declined due to our discretion;
If access to the Card has been blocked after you have reported the Card lost or stolen;
If there is a hold or your funds are subject to legal process or other encumbrance restricting their use;
If we (in our sole discretion) have reason to believe the requested Transaction is unauthorized;
If circumstances beyond our control (such as fire, flood or computer or communication failure) prevent the completion of the transaction, despite reasonable precautions that we have taken;
Any consequential damages, extraordinary damages, special or punitive damages; and
Any other exception stated in these Terms and Conditions.

17.8 In the event that we are held liable to you, you will only be entitled to recover your actual damages. In no event shall you be entitled to recover any indirect, costs (including legal costs) consequential, exemplary or special damages (whether in contract, tort or otherwise), even if you have advised us of the possibility of such damages. This provision shall not be effective to the extent otherwise required by law. To the extent permitted by law, you agree that your recovery for any alleged negligence or misconduct by us or service agents shall be limited to the available balance on the Card.

17.9 The card may only be utilized for transactions when the available funds are sufficient to cover the total transaction amount. The cardholder shall be liable for any negative balance incurred, as well as for any costs associated with our efforts to recover or attempt to recover such funds.

18. Disclaimers

18.1 We shall be absolved of any liability in case:

you fail to avail the usage of the Card due to force majeure conditions including but not limited to not being in the required geographical range or any other reason including natural calamities; legal restraints or any technical lapses in the telecommunication network or any other reasons beyond our actual control. Also we are herein absolved of any kind of liability arising due to a loss; direct or indirect incurred by you or any other person due to any lapse in the facility owing to the above-mentioned reasons.
there is any unauthorized use of the PIN, or for any fraudulent, duplicate or erroneous transaction instructions given by use of the PIN (unless confirmed by us to you that the Card is blocked or cancelled);
there is loss of any information during processing or transmission or any unauthorized access by any other person or breach of confidentiality;
there is any lapse or failure on the part of the service providers or any third party affecting the usage of the Card (and for this purpose, we make no warranty as to the quality of the service provided by any such provider);
any loss or damage whether direct, indirect or consequential, including but not limited to loss of business, contracts, or goodwill, loss of use or value of any equipment including software, whether foreseeable or not, suffered by you or any person howsoever arising from or relating to any delay, interruption, suspension, resolution or error by us in receiving and processing the request and in formulating and returning responses or any failure, delay, interruption, suspension, restriction, or error in transmission of any information or message to and from your telecommunication equipment and the network of any service provider and our system or any breakdown, interruption, suspension or failure of your telecommunication equipment, our system or the network of any service provider and/or any third party who provides such services as is necessary to provide.

18.2 We shall not be involved in or in any way liable to you for any dispute between you and a cellular services provider or any third party service provider (whether appointed by us in that behalf or otherwise).

18.3 We shall not be held liable for any loss incurred by you due to use of the Card by any other person with your express or implied permission. We shall not be held responsible for the confidentiality, secrecy and security of the personal or account information being transmitted for effecting your instructions.

18.4 We shall not be held liable for any loss suffered by you due to disclosure of the personal information to a third party by us, for reasons inclusive but not limited to participation in any telecommunication or electronic clearing network, in compliance with a legal directive, for statistical analysis or for credit rating.

18.5 We will endeavor to make sure the Card continues to function, but its operation may be subject to interruptions and/or require periodic modifications and improvements; and to help reduce the risks, we may set from time to time revised limitations on the transaction size, Loading amounts and other features of the Card.

19. Communication and Notices

19.1 If you have any queries regarding the Card, please refer to the website, otherwise visit any Al Ansari Exchange branch.

19.2 We can be contacted using the contact details provided in the Welcome Kit inside the TravelCard pack or on the website.

19.3 We undertake to communicate with you in English regarding any aspect of the Card.

19.4 You agree that we may communicate with you by email or SMS or through the website for issuing any notices or information about the Card and therefore it is important that you ensure that you keep your email address or mobile phone number updated and regularly check the applicable website.

19.5 We may record and shall keep a record of your application form, identification documents, and request forms as well as any electronic, written or verbal communications for as long as we consider appropriate.

19.6 You agree that all the telephone calls between you and us may be tape recorded by us and that such recording may be submitted in evidence in any proceedings.

19.7 Save as otherwise provided in these Terms and Conditions, any demand or communication made by us under the Agreement will be in writing in English and/or Arabic and made at the address given by you (or such other address as you may notify us from time to time).

19.8 Any notice sent by either party under the Agreement by email shall be deemed given on the day the email is sent, unless the sending party received an electronic indication that the email was not delivered; and if by post, shall be deemed given ten (10) Working Days after the date of posting.

20. General Provisions

20.1 In addition to any general right to set-off or other rights conferred by the law to us, you agree that we may in our absolute discretion at any time and without notice combine and consolidate all or any amounts in any Card or any Wallet of yours regardless of currency to set-off or transfer any amount in such Card in or towards discharge of all amounts due to us under any Card or Wallet with us whether in AED or any other currency and may do so notwithstanding that the balances on such Cards or Wallets and the sums due may not be expressed in the same currency and you hereby authorize us to offset any such combination, consolidation, set-off or transfer with the necessary conversion at our prevailing exchange rates which shall be determined by us at our absolute discretion.

20.2 No forbearance, neglect or waiver by us in the exercise or enforcement of any right or remedy arising from this Agreement will prejudice our right thereafter to strictly enforce the same.

20.3 No waiver by us will be effective unless it is in writing.

20.4 If any provision in these Terms and Conditions is found to be unenforceable, invalid or illegal, such provision will be deemed to be deleted and the remainder of these Terms and Conditions will be unaffected by such unenforceability, invalidity or illegality.

20.5 We shall not be liable for our inability to pay due to restrictions on convertibility or transferability, requisitions, involuntary transfers, acts of war or civil strife or other similar causes beyond our control. In such event no other office, branch, subsidiary or affiliate of ours shall be responsible or liable to you.

20.6 We are entitled to record all communication and conversations (including telephone conversations) with you and/or any authorized representative of yours and messages and/or instructions sent to us whether by telephone, in person, voice, use of a touch-tone key pad, electronically or otherwise and transactions conducted by or through any such medium. Our record of all such communications, conversations, instructions, messages and transactions will be conclusive and binding on you for all purposes.

20.7 We may assign any of our rights and obligations under the Agreement, without your prior consent, to any third party, subject to such party continuing the obligations in the Agreement to you. You are not permitted to assign your rights and obligations under the Agreement to any third party.

21. Law, Jurisdiction

21.1 The Agreement and any disputes, which arise under it, shall be governed by the laws of the Emirate of Dubai and applicable federal laws of the United Arab Emirates and is subject to the non-exclusive jurisdiction of the Dubai Courts.

22. VAT Statement

The Supplier shall be fully responsible for and shall indemnify Al Ansari Exchange for and in respect of payment of any tax (including, without limitation, VAT), or similar impost or payment of a fiscal nature arising from or made in connection with either the performance of the Services, or any payment in respect of the Services.

Terms and Conditions for Al Ansari Exchange Flexiblepay Card

By requesting for issuance of, or using the Al Ansari Exchange Platinum FlexiblePay Card multi-currency prepaid card (the “Card”) issued by us, you confirm and agree that you understand, accept and shall comply with these Terms and Conditions and the Fees and Limits section “Agreement”), and you understand and agree that the issuance of the Card to you is subject to you being successfully identified by us in accordance with the policy and procedures notified to you at the time of issuance of the Card. The Card is non-transferable, and it may be cancelled, repossessed, or revoked at any time without prior notice subject to applicable law.