Our Academy

We are our people

Our strength, success and market leadership are all derived from the strength of our team. This is why we hire the best talent in the market, continuously train and develop our employees, provide an inclusive workplace for more than 3500 employees all while maintaining a balanced work-life relationship.


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Over 3500 employees from more than 20 different countries across 5 continents
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30% of our employees are women
5% of management will be females by 2027

Al Ansari Exchange Learning Academy

We believe continued learning is an investment, investing in our people to help them excel not only in their current roles but in their future ambitions as well.  Our employees are our ambassadors wherever they go and we aim to give them the opportunity to acquire the skills and qualifications they need in a way that is convenient for them – whether that is through face-to-face training, online courses or opportunities to learn outside the classroom.

Al Ansari Exchange Learning Academy led by the Learning and Development team plays a pivotal role in every employee’s journey right from their onboarding experience up to hands-on in-service training programmes about product knowledge, customer service, counterfeit detection and anti-money laundering.

Our people have access to 3 categories of training namely Operational Skills, Soft Skills and Technical Skills.

Operational skills training focuses on improving their ability to think analytically, communicate effectively and execute efficiently.

Soft skills training relates to how people work and improves the interpersonal skills or “people skills” required for effective engagement.  Lastly, technical skills training that aims at improving our peoples’ knowledge and expertise in using computer software programmes.

In addition to that, we encourage our people to think broadly about their career and training needs and to consider opportunities for development beyond the classroom. Mentoring, job shadowing and volunteering can all be valuable ways to expand experience and knowledge.

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Online training lessons given in 2021
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Class training sessions provided in 2021
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External training opportunities provided in 2021

Georgette Yousef, CHRO

“We have developed Al Ansari Exchange Academy to support all our employees and arm them with the skills needed to always stand out and excel.”

Al Ansari Exchange Academy is open to every employee in our organisation. We see this as fundamental to our future success.

By investing in the development of our people, regardless of their role or level of experience, we are able to cultivate balanced and diverse teams who reflect the customers we serve and communities in which we operate.

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