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Al Ansari Exchange TravelCard

Frequently Asked Questions

1. What is AL ANSARI EXCHANGE TravelCard?

It’s a reloadable pre-paid Visa Platinum Card that can hold multiple foreign currencies on one card. It can be used to pay for goods and services or to withdraw money from ATMs worldwide – wherever Visa is accepted. It provides a safe and convenient way to manage money – with easy access to your own money; you can choose to purchase currencies and lock-in rates before you travel. The prepaid Card can be loaded with up to Twenty Three different currencies on to a single card. The currencies available are listed below:

CurrencyCurrency Code
US DollarUSD
EuroEUR
Pound SterlingGBP
Australian DollarAUD
Canadian DollarCAD
Hong Kong DollarHKD
Thai BhatTHB
Japanese YenJPY
Singapore DollarSGD
Omani RialOMR
Bahraini DinarBHD
Qatari RiyalQAR
Indian RupeeINR
Emirati DirhamAED
Saudi RiyalSAR
Swiss FrancCHF
Turkish LiraTRY
Egyptian PoundEGP
Malaysian RinggitMYR
South African RandZAR
Sri Lankan RupeeLKR
Pakistani RupeePKR
Philippines PesoPHP

2. What are the costs associated with Al Ansari Exchange TravelCard?

ItemFee (in AED)
Non-Personalised Card Issuance Fee (Primary / Supplementary)AED 50
Personalised Card Issuance Fee (Primary / Supplementary) AED 65
Replace / Lost – Non-Personalised Card Fee (Primary / Supplementary)AED 50
Replace / Lost – Personalised Card Fee (Primary / Supplementary)AED 65
Supplementary Card Closure FeeAED 15
Account Closure FeeAED 15
Card Unload FeeAED 5
Card Inactivity Fee (on the seventh & every subsequent month) AED 25 (Equivalent of foreign currencies)
Reload FeeAED 5 (Any Currency)
Mobile AppFree
Online AccountFree

Note: All Fees and Charges are excluding VAT.

For a full list of fees, please review the Terms and Conditions

3. Are there any costs associated with Initial Load and Reload on the Al Ansari Exchange TravelCard?

Initial Load on your AL ANSARI EXCHANGE TravelCard is absolutely FREE. However, there is a charge of AED 5 for reloading the card.

NOTE: You can load maximum of AED 5,000 per transaction for AED currency wallet. Total load limit allowed on your AL ANSARI EXCHANGE TravelCard is USD 10,000 (Equivalent of all currencies)

4. Do I have to load AL ANSARI EXCHANGE TravelCard once I purchase it?

Yes, a minimum of AED 100 or equivalent currencies has to be initially loaded.

5. Can I have my name printed on Al Ansari Exchange TravelCard?

Yes, you have the option to request a personalised card with your name printed on it. However, please note that it would take 3 to 5 business days to issue and deliver the personalised Al Ansari Exchange TravelCard to you via courier.

6. How can I activate personalised Al Ansari Exchange TravelCard?

You can activate personalised Al Ansari Exchange TravelCard either by using any of the options below:
a. Using Al Ansari Exchange Mobile App (Available on iOS & Android)
b. Logging on to www.alansariexchangetravelcard.com
c. Calling at our dedicated call center on – +9714 366 2117

7. Where can I use the AL ANSARI EXCHANGE TravelCard?

You can use the AL ANSARI EXCHANGE TravelCard wherever VISA™ pre- paid cards are accepted in UAE and overseas. The AL ANSARI EXCHANGE TravelCard can be used at tens of millions of global merchants and you’ll be able to withdraw at more than 1 million ATMs.

8. Why would I use the AL ANSARI EXCHANGE TravelCard when travelling instead of using my debit or credit card?

Using your AL ANSARI EXCHANGE TravelCard will let you explore the smarter way to travel and it means you can lock in a better competitive exchange rates before you You will always know exactly how much you have to spend while you’re on holiday and most importantly save yourself from unexpected conversion and transaction fees.

9. How are fees charged?

Where a fee is payable in a currency for which you have a wallet and sufficient Available Balance, the fee will be debited from the wallet of that This includes fees listed by us and fees charged by an ATM operator or a merchant. If there is insufficient Available Balance in that wallet, funds will be deducted from wallets with available balances (according to the wallet priority set by you) by applying the applicable exchange rate at the time. Any fee payable in relation to a transaction will be added to the total amount of that transaction.

10. Am I eligible to buy AL ANSARI EXCHANGE TravelCard?

If you are over 18 years of age and resident of the UAE you are eligible to buy AL ANSARI EXCHANGE TravelCard.

11. Can I purchase the Al Ansari Exchange Supplementary TravelCard?

Spouse, kids (13 years old and above) and parents of primary card holder are entitled to purchase the supplementary TravelCard card linked to the primary card (account) and sharing the same account balance.

Maximum five (5) new supplementary cards can be issued under one (1) primary card (account).

12. How does AL ANSARI EXCHANGE TravelCard work when I make a purchase in a supported currency?

When you make a purchase, your AL ANSARI EXCHANGE TravelCard will automatically use the currency of the country in which the transaction is made, if you have money available in that currency.

If the currency is a supported currency, but you do not have that currency wallet loaded or if you have insufficient funds in that currency wallet, your account will take the funds from the first or next currency wallet you have selected in your wallet order.

For example, if you are making a purchase for USD $200 in the US, your AL ANSARI EXCHANGE TravelCard will automatically look to withdraw money from your USD wallet. If you haven’t transferred money into the wallet of the local currency, then your AL ANSARI EXCHANGE TravelCard account by default will look to withdraw money from your next currency wallet you have selected in your wallet order.

13. Can I use AL ANSARI EXCHANGE TravelCard in a country that doesn’t use a supported currency in the card?

Yes, you can use the AL ANSARI EXCHANGE TravelCard for transactions in all countries where VISA is accepted. However, if you make a purchase in a country in which the AL ANSARI EXCHANGE TravelCard doesn’t natively support the currency, e. New Zealand Dollar (NZ), your account will first look to draw from your USD wallet. In each case of a non-native currency, your account will first deduct funds from your USD wallet.

14. What will happen if I want to make a purchase with AL ANSARI EXCHANGE TravelCard but the value of it exceeds the remaining balance I have in the local currency wallet?

If the value of the purchase exceeds the remaining balance in the local currency wallet, but you have enough money in your account, we will enable the transaction, or ATM withdrawal to proceed drawing on money from your other active wallets in the order you’ve selected.

15. Do I need to move or load money to destination currencies before I can spend in the local currency?

We recommend that you move funds to the supported currency you are planning to For example, if you intend travelling to the United Kingdom we recommend you transfer money into GBP wallet. You can transfer money between currency wallets through Al Ansari Exchange mobile app and online account. If you don’t move money into the local currency prior to travelling, you can still make purchases, however money will be drawn from other active wallets.

16. Is it a CHIP & PIN protected Card?

Yes it is, every time you make a purchase you are required to input your four digit PIN to authorize the transaction.

17. Is it a Contactless Card?

Yes it is, you just need to “tap and pay” using your AL ANSARI EXCHANGE TravelCard without keying in a PIN or signing a receipt.

*Note: Conditions Apply as per the individual merchant

*Each contactless transaction capped to AED 500/- as per mandate from UAE Central Bank.

18. What are the documents required to purchase AL ANSARI EXCHANGE TravelCard?

You only have to bring your original valid Emirates ID.

19. How long does it take to activate the AL ANSARI EXCHANGE TravelCard?

Your card is instantly activated at the time of purchase from any Al Ansari Exchange location. In case you’ve purchased a Replacement card, linked to the same account, you are required to complete activation of the Replacement card.

You may activate the Replacement card either by using any of the options below:

  1. Logging on to alansariexchangetravelcard.com

  2. Using Al Ansari Exchange Mobile App (Available on iOS & Android)

  3. Calling at our dedicated call center on – +971 4 366 2117

20. How much does it cost to activate my Replacement Card?

Activating your Replacement Card is free of charge.

21. Am I able to use AL ANSARI EXCHANGE TravelCard to make purchases on the internet?

Yes It works in the same way as a debit card or credit card when making purchases online.

22. Can I reload the AL ANSARI EXCHANGE TravelCard at any Al Ansari Exchange branch?

Yes, reload on AL ANSARI EXCHANGE TravelCard can be done through any of Al Ansari Exchange branches.

23. Can I load funds on my AL ANSARI EXCHANGE TravelCard outside of the Al Ansari Exchange branch network?

Yes, you may download Al Ansari Exchange Mobile App available on Apple and Google stores to Reload your The App also allows you to manage your card’s balance, track your transactions, prioritise your wallets, lock or unlock your card, change your PIN, reload your card and so much more

24. What is the validity of AL ANSARI EXCHANGE TravelCard?

The card is valid for 5 years. The expiration date is printed on the front of your card.

25. Can I get a refund on my AL ANSARI EXCHANGE TravelCard?

Refunds or reversals, whether directly from a merchant or in the form of a disputed transaction that was transacted in a Supported Currency, will be returned in that Supported Currency in the same amount and credited to that Currency Wallet on your Account.

26. Do I have an option to cancel or close my AL ANSARI EXCHANGE TravelCard account?

You may cancel or close the card’s account at any time before its expiry date by visiting one of the Al Ansari Exchange branches in the UAE.

27. While traveling abroad, can someone reload AL ANSARI EXCHANGE TravelCard on my behalf?

Yes, authorized representatives are allowed to reload your AL ANSARI EXCHANGE TravelCard on your behalf by presenting the following:

  1. Copy of Card Holder’s valid Emirates ID (Front & Back)

  2. 16 Digits Card Number embossed on your AL ANSARI EXCHANGE TravelCard

  3. Authorized Representative’s valid Emirates ID

28. Will there be any kind of charge if I don’t use AL ANSARI EXCHANGE TravelCard after purchase?

If the Card is left unused for a continuous period of six (6) months, there will be an inactivity fee of AED 25 (Equivalent of foreign currencies) on the seventh and every subsequent month the card is not used.

29. What are the load limits? Are there any annual limits or card limits?

There are both annual and card limits.

*(Equivalent of all currencies)

LimitsAmount
Minimum Initial LoadAED 100
Reload Limit*US$ 10,000
Annual Limit*US$ 120,000
Card Balance*US$ 10,000
ATM Withdrawal*US$ 1,400

30. Can I make a part cash withdrawal from AL ANSARI EXCHANGE TravelCard?

Currently you can ONLY withdraw cash from ATMs.

31. Where can I withdraw funds from my card? Are there any limits?

You can ONLY withdraw the funds from ATM’s.

ATM – Limit : US$ 1,400 per day * (Equivalent of all currencies)

Note: The withdrawal limit of acquiring bank may also apply. Certain ATM operators or Merchants may charge additional transaction fees if the Card is used to make certain Transactions.

32.  What should I do if I lose the card while traveling abroad?

You can report your card lost or stolen through multiple channels:

Notify us by calling our dedicated Call Center on +971 4 366 2117 to obtain a ‘Security Code’ to get a replacement card from any of the nearest Al Ansari Exchange branch

Log on to alansariexchangetravelcard.com and report your card Lost/Stolen

33. How do I file a dispute on a transaction I didn’t make?

If you did not make certain transactions, you should call our dedicated Call Center on +9714 366 2117 immediately and report your card This will prevent unauthorized use from occurring again. In addition, download the Dispute Resolution Form from our website www.alansariexchangetravelcard.com; complete all the fields and email it back to the e-mail address printed on the form.

34. What if I do not have any email address at the time of filling out Al Ansari Exchange TravelCard Application form. What should I do?

We recommend you to create your personal email ID in order to register your online account on alansariexchangetravelcard.com; it is mandatory as per the Central Bank policy. Having an online account will help you monitor your Al Ansari Exchange TravelCard’s transaction history, and transfer money between currency wallets, download dispute form. Moreover, you can set priorities to your active wallets.

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