Customer excellence fuels “Consumer-Friendly Company” certification and other accolades

Standards have become a vital component of our daily lives. This set of rules aims to avoid disputes and promote fairness and security. In businesses, standards guarantee the quality and reliability of products and services. Standardization fosters best industry practises that improve systems and processes for commercial trade to function smoothly, safely and efficiently.

In 2019, the Department of Economic Development (DED) in Dubai introduced a set of ‘Consumer Friendly Standards’ to evaluate and develop consumer experiences and services offered by traders. It has four main components, namely, strategy, communication, customer care and development.

The standards set by the Commercial Compliance and Consumer Protection sector in DED aim to boost business competitiveness across Dubai by enhancing the customer experience, adding further value to shopping.

With our customer-centric products and services at Al Ansari Exchange, the latest “Consumer-Friendly Company” certification affirmed our comprehensive customer relations and engagement policies, which guarantee a seamless customer experience across all services, including pre-sale, transaction and after-sale. However, it was not merely a recognition of our exceptional customer management. It presented a challenge that we welcome in order to constantly improve the customer journey within our company.

Furthermore, Al Ansari Exchange has consistently received over 98% customer satisfaction ratings from over 3 million customers. Our mobile app is also rated 4.8 out of 5 stars on Google Play and the Apple App Store. Recently, MEA Finance acknowledged Al Ansari Exchange as “The Best Remittance and Exchange Company” in the UAE.

The market leadership of Al Ansari Exchange is an affirmation of its commitment to persistently enhance customer journey and experience. The company’s success, not only in terms of customer satisfaction, but also as a premier remittance and exchange company in the country, is a result of the collaborative efforts of our strategic and thoughtful leadership as well as the hard work and dedication of our people.