GENERAL
Yes, Al Ansari Exchange offers world-wide remittance services, barring a few countries which may have legal or political limitations.
Al Ansari Exchange offers multiple options to suit your needs and catered to your convenience.
The following are some details on the various services available at Al Ansari Exchange:
- Al Ansari Exchange Mobile App: You can send money online anytime and anywhere in a simple, fast and more secure way than ever before.
- Bank Account Transfer: Money can be directly credited to your/your beneficiary’s account.
- Instant Cash Payouts: Options such as Cash Express, Western Union and other similar services are available where money can be delivered in cash swiftly to your beneficiary, in most parts of the world.
- Door-to-Door Service: In some countries, provisions are available to deliver cash or instrument or advice to your beneficiary’s door.
For more details, contact our nearest branch.
The time taken for your money to reach your beneficiary’s account depends on the type of remittance you have chosen and the beneficiary’s location.
Account-to-Account Transfer – 1 to 3 working days in countries where your beneficiary’s bank is a member of the well-established automated payment system. In other cases, 3 to 6 working days, however some countries have instant bank transfers.
You can locate any of our branches easily either by:
- Contact us on 600546000
- Visit our website and click on branches for a full list of branches.
- Visit any of the leading shopping malls across the UAE.
We, at Al Ansari Exchange value the patronage of our regular customers by offering various promotions and offers.
It is our aim to serve you to the best of our abilities. If you have any complaint, please
- Call our customer service hotline on 600546000
- Send an email to [email protected]
SENDING MONEY
New customer
To send money online, kindly download the Al Ansari Exchange mobile app and create a membership profile.
Existing customer
For an existing customer of Al Ansari exchange, download our application then update ID details in the mobile app, you will be able to send money by choosing existing beneficiary details or by adding new beneficiary details.
Your money will be available in real time for cash pick up and instant bank transfer.
For value transfer within 24-48 working hours.
- By visa debit card
- By Master Debit Card
- Bank transfer (can conduct real time transfer through the customer’s UAE bank account portal redirected through mobile app)
- By credit card
- By direct debit
- By credit card
- By pay plus or payroll card(salary card)
- Pay at branch(Within four hours of the intended transaction visit any branch of Al Ansari Exchange to proceed the payment)
You can conduct domestic and international (exclude embargo countries) transactions.
Maximum amount AED 150000 per transaction (Bank transfer)
You will get push notification and online email receipt for your transaction. Through “Transaction tracker” you will get the latest update of your transaction
For mobile app transactions only, you can visit any branch of Al Ansari Exchange to cancel the transaction or contact customer service or send an email to [email protected].
We are providing an enhanced layer of security for our valuable customers from phishing and fraud activities.
Always ensure to update your profile by providing up-to-date customer contact details. Ensure the authenticity of the online app by downloading it from official sources and keeping your device secure.
BUSINESS TRANSFERS
Our international business money transfer service is designed to streamline the process for corporate clients, offering fast and secure transfers to destinations worldwide.
Al Ansari Exchange provides competitive exchange rates, dedicated support for business clients, cash payout services for corporate which are not available with banks, and a range of convenient transfer options tailored to meet the specific needs of businesses.
We offer preferential rates and volume-based discounts for our corporate clients, ensuring cost-effective solutions for their international money transfer needs.
We offer two types of business memberships:
- Remittance and FCY membership
- WPS membership
Note: Customers can maintain remittance, FCY, and WPS all in one membership.
We may require certain documentation depending on the nature and destination of the transfer. Our dedicated business team will guide clients through the necessary requirements.
Yes, we offer a range of tools and resources, including online reporting, risk management solutions, and dedicated account management support to help businesses optimize their international payments.
Transaction fees may apply depending on the type, size, and destination of the transfer. Our fee structure is transparent and competitive, with fees calculated based on various factors.
Absolutely, our dedicated business support team is available to assist clients with any queries or issues related to their international money transfers, ensuring a smooth and seamless experience.
In addition to our core money transfer services, we offer a range of value-added services and benefits tailored to meet the unique needs of our business clients, including customized reporting, bulk payment options, and statement of accounts.